Returns Policy
Below you'll find detailed information regarding our return procedures and policies. Should you have any further questions, feel free to reach out to us on info@yujina.com.
1. Faulty Product Returns:
If you receive a faulty product, we apologize for any inconvenience caused. We understand the importance of receiving your order in perfect condition. To initiate a return for a faulty product, please follow these steps:
- Provide Evidence: Please provide clear photo and/or video evidence of the fault within 7 days of receiving the item.
- Contact Us: Reach out to our customer service team via email at info@yujina.com with your evidence attached, along with your order number and a brief description of the issue.
- Choose Your Replacement: Upon verification of the fault, we will gladly send you a replacement product of your choice at no additional cost.
2. Change of Mind Returns:
We understand that sometimes a product may not meet your expectations. If you've had a change of mind regarding your purchase, we offer the following return option:
- Refund with Product Retention: You may request a refund of 50% of the product's purchase price within 7 days of receiving the item. You are not required to return the product to us.
Non-Refundable Situations:
Please note that we do not offer refunds in the following situations:
- Longer Shipping Times: Shipping times may vary depending on your location and other factors beyond our control. Therefore, we do not provide refunds for delays in shipping.
Contact Us:
Should you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact us at info@yujina.com. We are here to assist you.
Note: yujina reserves the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for any changes.